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Please read the installation instructions completely before proceeding with the installation.

Installer/Owner Responsibility

Installation procedures for BAMBUSA bamboo flooring are identical to any hardwood flooring products. Any material installed with obvious defects will not be warranted. Bamboo flooring is natural material and therefore, not perfect nor identical in grain or color. Warranty does not cover variations in color or variations between samples and the installed floor. It is manufactured in accordance with accepted industry standards, which permit a defect tolerance not to exceed 5%. The defects may be a manufacturing or natural type. The installer assumes all responsibility for final inspection of product quality. The inspection of all flooring should be done prior to installation! Installer should inspect each plank for color, finish, size and quality BEFORE installation. Each box should be inspected for differences in color and staggered throughout the floor. Installer must use reasonable selectivity and hold out or cut off places with visible defects whatever the cause. Should an individual piece be doubtful or unacceptable, the installer should not use the piece. Any defects should be reported to BAMBUSA Flooring immediately. You will get exchange or refund for the defective material only. The cost of labor will not be paid when a floor with visible defects has been installed.

Prior to installation of any flooring, the installer must determine that the jobsite environment and sub-surfaces involved meet or exceed all requirements as stated in the installation instructions. We cannot accept responsibility for job failure resulting from and associated with sub-surface or job-site environment deficiencies. The installer/owner has the final responsibility as to grade, jobsite environment, manufacture and finish. It is the responsibility of the installer/owner to determine if the job site sub-floor and job site conditions are environmentally acceptable for the installation of BAMBUSA bamboo flooring products. BAMBUSA declines any responsibility for failure resulting from or connected with sub-floor, sub-surface, or job site damage, or deficiencies after flooring has been installed.

Note: BAMBUSA Flooring makes no warranty or guarantee of the quality of the chosen installer's work or of a particular installation performed by them. BAMBUSA Flooring disclaims all liability for any errors or improprieties in the installation of its products by an installer.

BAMBUSA bamboo flooring products has been inspected under strict quality control and has been carefully packed in cardboard boxes with plastic bag. They has been stored in clean and humidity controlled warehouse. Once the job site conditions are satisfactory, have the flooring delivered. To maintain the proper moisture levels, do not truck unload in damp, rainy or wet day. Once on the site, slowly unpack each box and take away the wrap. Allow the bamboo flooring to acclimate for 2-4 days before installation.

General Condition:
Area to be installed, temperature and humidity must be brought to normal usage levels at least 2 days before installation and maintained at those levels after installation. Flooring should be allowed to acclimatize on site for as long as possible before installation.

BAMBUSA bamboo flooring can be easily installed in the same way as all other regular hardwood floor, may be nailed or glued down over wood sub floors, or glued directly to concrete sub floors on, or above grade. Installation should not be below grade level. Pre-finished bamboo flooring is not recommended over radiant heat system. For below grade, we recommend our engineered floating bamboo flooring.

Sub floor:
Sub-floor surfaces must be clean, dry, smooth and free of dirt, wax, oil, paint, curing agents, and other contaminants that would interfere with adhesive bond. Existing resilient tile floors can be left in plat. The bamboo planks may be installed over these existing floors. Wood sub floors must be sanded level prior to new installation. No type of particle board is acceptable. Concrete sub-floors must have all cracks and holes filled with a cement-based patching material and must be tested for moisture prior to installation.

Temperature & Humidity:
The relative humidity level within the installation location must be maintained at normal condition (i.e. 40%-60%) throughout the year. Bamboo is a living material which reacts to changes of relative humidity. In summer when the humidity is at its highest, it is absorbed by the bamboo which then expands. In the winter when the heating system on the humidity level in the house is much lower. The bamboo releases its humidity and consequently contracts or shrinks. These variations can be minimized with proper ventilation and humidifying.

Floor new construction or remodeling, the heating system must be operational, and the house must been heated for a week at 22 C (71 F). Plastering and concrete work must be completely dry (60 to 90 days old). Moisture can not exceed 12%. The install and/or owner has the full responsibility for moisture testing to ensure that the wood sub-floor and the concrete slab (when applicable) are within acceptable limits.

Nailed Down:
Planks should be started square with the room and parallel to its longest dimension by positioning with a chalk line, leaving at least 1/2" expansion from the base plate or wall. Make sure that starter rows are firmly in place by wedging or face nailing. Once initial rows are secure, second and further courses should be blind nailed directly above tongue at a 45-50 degree angle to the face. Fasteners should be spaced at 10-12 inch intervals with a minimum of 2 fasteners per piece. Nails or cleats should not be placed closer than 6 inches from the end of planks to prevent splitting.

Glued Down:
Where possible moisture conditions may exist now or in the future, use a moisture-resistant wood flooring adhesive like "Bostik's Best" or Franklin 811 Plus. Spread the adhesive using the trowel size recommended by the adhesive manufacturer. Planks should be started square with the room and parallel to its longest dimension by positioning with a chalk line, leaving a minimum of 1/4" expansion space from the base plate or wall. Make sure that starter rows are firmly in place by a wedge or spacer. Once initial rows are secure, use adhesive in a Wet-Lay or Walk-on-work method of installation. Remove spacers once the job is complete.
Once installed the the job is done. No sanding, no staining and no finishing is required.

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